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agentic ai
22 posts tagged agentic ai from Building Agentic AI. Practical writing on agentic AI.
22 posts · All posts →
- Oct 10 2026
On Whose Authority? The Identity Question in AI Agent Security
AI agent security starts with identity: who is acting, with what permissions, and can you trace it afterward. What my unexplained domain cancellation taught me.
· Enterprise · 12 min read
- Sep 29 2026
AI-to-Human Handoff in the Contact Center: What the Human Actually Receives
Leaders say their AI hands off with context. Customers say they still repeat themselves. Why both can be true, and what to check on your platform.
· Enterprise · 23 min read
- Sep 14 2026
Best Voice AI and IVA Platforms for Contact Centers
Fourteen voice AI and IVA platforms for contact centers, compared by who owns the conversation logic and who makes the changes.
· Enterprise · 32 min read
- Jul 27 2026
What an AI Agent Actually Costs Per Resolved Customer Issue
Most AI contact center business cases count too little cost and divide it by the wrong outcome. Price your agent per resolved issue, not per contact.
· Enterprise · 40 min read
- Jul 19 2026
Turn Up AI Autonomy Gradually, Like a Dial, Not an On/Off Switch
Autonomy is not an on/off property of an agent. It is a per-task setting you turn up gradually as the agent earns trust. Here is the dial, and how to move it.
· Enterprise · 18 min read
- Jul 14 2026
The AI Agent Production Readiness Checklist
Twelve checks that decide whether an agent ships. Any red holds the launch until it is green or covered, except four hard blocks that cannot be covered.
· Enterprise · 41 min read
- Jul 05 2026
Forward Deployed Engineering: Why Agentic AI Doesn't Ship Itself
Forward deployed engineering feels new because vendors finally named it. Nine billion dollars in 2026 is the market admitting agentic AI does not ship itself.
· Enterprise · 17 min read
- Jul 05 2026
LangGraph for Voice AI Agents: Strengths, Limits, and Production Risks
LangGraph is the stateful control-flow brain for a voice agent, not the real-time media layer. Where it fits, where it breaks, and how to compose it.
· Enterprise · 15 min read
- Jun 23 2026
AI Agent Observability Is Not Just Logs
Logs tell you what the system did. Agent observability tells you why it decided wrong. Here is what to observe, what to evaluate, and what to instrument first.
· Enterprise · 26 min read
- Jun 17 2026
Why Most Agentic AI Demos Fail in Production
A demo proves an agent can work once. Production asks whether it works repeatedly, safely and within budget. The four gates that decide whether it ships.
· Enterprise · 10 min read
- Jun 11 2026
Happy Agents, Better CX: The Signal Your Dashboard Skips
A viral heart-rate experiment ranked the meetings that stressed an engineer most. It points at the CX signal almost no dashboard tracks, and how to use it.
· Enterprise · 6 min read
- Jun 06 2026
When to Use an Agent Framework vs Build It Yourself (LangGraph, CrewAI, and More)
Build the raw loop yourself until you hit a specific named pain, then adopt a framework to solve it. A decision diagram and the frameworks worth knowing.
· Beginner · 31 min read
- May 26 2026
Giving Your Agent Memory: A Minimal Implementation
Memory is one word for four different problems your agent has. Conversation buffer, summarization, episodic recall and semantic retrieval, built from scratch.
· Beginner · 12 min read
- May 26 2026
Tool Calling From First Principles (Before You Touch LangChain)
Function calling, demystified. How a model actually calls a tool, a 40-line example with no framework, and the four things that go wrong in production.
· Beginner · 10 min read
- May 26 2026
What Counts as Agentic AI, and What Does Not
Chatbots, workflows and agentic AI are not the same thing. A working definition, the autonomy ladder, production gotchas, and a 10-question checklist.
· Enterprise · 25 min read
- May 24 2026
The Four Steps of the Agent Loop: Perceive, Decide, Act, Observe
Perceive, decide, act, observe: the four steps of the agent loop, why some courses call the second step reason, and what breaks when each one fails.
· Beginner · 9 min read
- May 24 2026
Agentic AI Interview Questions: 30 Real Questions with Production Answers (2026)
Thirty questions you actually get in a senior agentic AI engineering interview, with production answers from someone who has shipped these systems.
· Enterprise · 18 min read
- May 24 2026
Build an AI Agent From Scratch in Python, No Framework
Build a real AI agent in about 150 lines of Python with no framework. Just the agent loop, two tools, memory and bounded autonomy, explained line by line.
· Beginner · 12 min read
- May 24 2026
ReAct vs Plan-and-Execute: Which Agent Pattern, and How to Explain It in an Interview
The two patterns most agentic interviews ask about. What each one actually does, when each one is right, and the hybrid most production systems end up using.
· Enterprise · 7 min read
- May 23 2026
What is agentic AI? A plain definition, and when not to use it
Agentic AI in plain English: what it is, how it differs from a chatbot, one worked example, and the cases where it is the wrong tool for the job.
· Beginner · 6 min read
- May 20 2026
Agentic AI Glossary: 40 Terms, Plainly Defined
Forty core agentic AI terms in plain language, from the agent loop and tool calling to memory, guardrails and MCP. A reference you can scan or cite.
· Beginner · 10 min read
- May 11 2026
Agentic Coding Is Real. Here is the Mental Model Every Leader, Engineer, and Recruiter Needs in 2026
A vendor-neutral mental model of agentic coding: what changed, AGENTS.md, modes of autonomy, the MCP stack, and the principles that have held up.
· Beginner · 17 min read