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voice ai
5 posts tagged voice ai from Building Agentic AI. Practical writing on agentic AI.
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- Sep 29 2026
AI-to-Human Handoff in the Contact Center: What the Human Actually Receives
Leaders say their AI hands off with context. Customers say they still repeat themselves. Why both can be true, and what to check on your platform.
· Enterprise · 23 min read
- Sep 14 2026
Best Voice AI and IVA Platforms for Contact Centers
Fourteen voice AI and IVA platforms for contact centers, compared by who owns the conversation logic and who makes the changes.
· Enterprise · 32 min read
- Jul 05 2026
LangGraph for Voice AI Agents: Strengths, Limits, and Production Risks
LangGraph is the stateful control-flow brain for a voice agent, not the real-time media layer. Where it fits, where it breaks, and how to compose it.
· Enterprise · 15 min read
- Jun 17 2026
From Deflection to Resolution: How IVA Is Rewiring the Contact Center
Legacy IVR was built to deflect callers. Intelligent virtual agents should resolve them. Why that shift re-prices who wins the contact center in 2026.
· Enterprise · 22 min read
- Jun 07 2026
Why Voice AI Agents Are Harder Than Chatbots
A working chatbot rarely survives the jump to a phone line. Latency as a hard budget, barge-in, speech recognition errors, silence, and real-time handoff.
· Enterprise · 15 min read