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voice ai
3 posts tagged voice ai from Building Agentic AI. Practical writing on agentic AI.
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- Jul 05 2026
LangGraph for Voice AI Agents: Strengths, Limits, and Production Risks
LangGraph is the stateful control-flow brain for a voice agent, not the real-time media layer. Where it fits, where it breaks, and how to compose it for production voice.
· Enterprise · 15 min read
- Jun 17 2026
From Deflection to Resolution: How IVA Is Rewiring the Contact Center
Legacy IVR was built to deflect callers; intelligent virtual agents should be built to resolve them. Why that one shift re-prices who wins the contact center, what the 2026 funding wave is really buying, and why the moat is integration and CX design, not the model.
· Enterprise · 22 min read
- Jun 07 2026
Why Voice AI Agents Are Harder Than Chatbots
A working chatbot rarely survives the jump to a phone line. Why voice agents are harder: latency as a hard budget, barge-in, ASR errors, silence that means something, emotion, and real-time handoff.
· Enterprise · 14 min read