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ai agents
5 posts tagged ai agents from Building Agentic AI. Practical writing on agentic AI.
5 posts · All posts →
- Sep 29 2026
AI-to-Human Handoff in the Contact Center: What the Human Actually Receives
Leaders say their AI hands off with context. Customers say they still repeat themselves. Why both can be true, and what to check on your platform.
· Enterprise · 23 min read
- Sep 14 2026
Best Voice AI and IVA Platforms for Contact Centers
Fourteen voice AI and IVA platforms for contact centers, compared by who owns the conversation logic and who makes the changes.
· Enterprise · 32 min read
- Aug 14 2026
The Hard Part of an AI Eval Set Is the Answer Key
An automated score said my retriever was failing. I read the failures by hand and found my own answer key was wrong. What that cost, and what it did not fix.
· Enterprise · 10 min read
- Jun 17 2026
From Deflection to Resolution: How IVA Is Rewiring the Contact Center
Legacy IVR was built to deflect callers. Intelligent virtual agents should resolve them. Why that shift re-prices who wins the contact center in 2026.
· Enterprise · 22 min read
- May 24 2026
The Four Steps of the Agent Loop: Perceive, Decide, Act, Observe
Perceive, decide, act, observe: the four steps of the agent loop, why some courses call the second step reason, and what breaks when each one fails.
· Beginner · 9 min read