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production ai
6 posts tagged production ai from Building Agentic AI. Practical writing on agentic AI.
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- Jul 27 2026
What an AI Agent Actually Costs Per Resolved Customer Issue
Most AI contact-center business cases count too little cost and divide it by the wrong outcome. Price your agent per resolved customer issue, not per contained contact.
· Enterprise · 40 min read
- Jul 23 2026
When the Small Language Model Isn't the Bottleneck
On an offline 350M assistant, model choice mattered, and then stopped being the limit. Several failures I blamed on the model started in the system around it.
· Enterprise · 27 min read
- Jul 19 2026
Turn Up AI Autonomy Gradually, Like a Dial, Not an On/Off Switch
Autonomy is not an on/off property of an agent. It is a per-task setting you turn up gradually as the agent earns trust. Here is the dial, and how to move it.
· Enterprise · 17 min read
- Jul 14 2026
The AI Agent Production Readiness Checklist
Twelve checks that decide whether an agent ships. Any red holds the launch until it is green or covered by a control, except four hard blocks that cannot be covered.
· Enterprise · 41 min read
- Jul 05 2026
Forward Deployed Engineering: Why Agentic AI Doesn't Ship Itself
Forward Deployed Engineering feels new because AI vendors finally named it. The mid-2026 wave of billion-dollar commitments is the market admitting agentic AI does not ship itself.
· Enterprise · 13 min read
- Jul 05 2026
LangGraph for Voice AI Agents: Strengths, Limits, and Production Risks
LangGraph is the stateful control-flow brain for a voice agent, not the real-time media layer. Where it fits, where it breaks, and how to compose it for production voice.
· Enterprise · 15 min read