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conversational ai
2 posts tagged conversational ai from Building Agentic AI. Practical writing on agentic AI.
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- Jun 17 2026
From Deflection to Resolution: How IVA Is Rewiring the Contact Center
Legacy IVR was built to deflect callers. Intelligent virtual agents should resolve them. Why that shift re-prices who wins the contact center in 2026.
· Enterprise · 22 min read
- Jun 07 2026
Why Voice AI Agents Are Harder Than Chatbots
A working chatbot rarely survives the jump to a phone line. Latency as a hard budget, barge-in, speech recognition errors, silence, and real-time handoff.
· Enterprise · 15 min read